Returned item(s) or box(es) must be handed to the courier by the customer.If you are using a Spectra breast pump, you may be wondering if there are any compatible bottles.When the entire order is returned, shipping costs will be included as well. When returning defectives items, refunds and in-store credits will include taxes.Taxes and shipping costs are not included for returns due to fitting issues. When an entire order is returned, the replacements, in-store credits or refunds will be calculated based on the total paid for the products only.Therefore, it is extremely important that you provide an address that when the package arrives, will be safe and will not run the risk of getting lost once delivered. Please note that we offer reshipments only once per order. There are times when the package gets lost in transit or at destination, in such an instance, and upon opening an investigation with the carrier, we will reship the order to you.In those rare instances, and upon opening an investigation with the carrier, we may ask you to wait an additional short time to see if the package arrives at its destination. Sometimes shipping carriers make mistakes when scanning packages.We will investigate and provide the best possible solution. If your order didn’t arrive, or your order had a missing item, please reach out to our customer service team to report the issue. My order never arrived or I’m missing an item Any request without pictures and the exact number will be rejected. For defective items, picture(s) of the defective(s) and the exact quantity of these will be asked during the notification process.For instances where you received defective merchandise, the following applies: In the unlikely event that you received a defective item, whether that is because it is a manufacturer defect or it was damaged during shipping, please contact our customer service team, they will help you resolve the issue right away. We suggest to confirm this information with your financial institution. This is due to the time financial institutions take in order to approve and process refunds sent from merchants. Refunds will take 15 business days or more to be reflected on your account balance.Please note: we ship products within 48 hours after we confirm the return has been shipped, and from there is up to the courier to deliver the products. Replacements will process like any regular purchase: 5-10 business days to arrive.In-Store credits are processed immediately, so you don't have to wait for them once the return is processed.The original packaging must be returned and must be clear of any damage whatsoever. Opened boxes/bags/wrappings will not be eligible for returns.In order for products to be authorized for a return, the products must be untouched, unused, in the original packaging and in the same condition as they were shipped.We explicitly mark those exceptions within the product page or we may ask you to agree to this policy when you’re adding such items to your cart.
Some products are not eligible for returns or requires a pre-evaluation process.Requests made after 14 calendar days from receipt of order will be rejected. We send out an email when the order is delivered, so please refer to that for the date of when your order was delivered.
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